West connects people and ideas and improves the way people work and live.
Arrow SI understands the importance of being able to provide to our customers the very best in cutting-edge communications technology and have a strong commitment to providing world-class communications solutions. Our strategic partnerships give us just that — the ability to provide our customers with a broad portfolio of leading-edge technologies from industry leaders.
At 8x8 (NASDAQ:EGHT), we’re big on collaboration. Our customers are, too. They rely on our cloud communications to move with speed, agility and ease in a highly competitive, non-stop world. Their astonishing success is the reason behind our continued growth and profitability as a company.
Our enterprise-ready solutions enable mobility and global connectivity. They empower people to do their best work wherever they need to be. Collaborate effortlessly across distributed locations and offices. And build more rewarding relationships with customers, co-workers and partners.
AppCom Solutions is an AVAYA Services Only Integration Partner (SOIP). We specialize in the design, delivery and implementation of advanced UC and Contact Center Applications with the AVAYA Product Suites.
Arrow Capital Solutions is your one stop shop for all your financial solutions requirements. Owned by Arrow and focused on your business, we have dedicated experts that are available to support you in closing sales with financing options. Real Solutions, Right Now!
Ascom is a leading provider of on-site wireless communications for key segments: healthcare, manufacturing and hospitality. Asc om offers mobile voice and professional messaging solutions, creating value for customers by optimizing Mission-Critical processes. The solutions are based on VoWiFi and IP-DECT technologies that integrate seamlessly with existing PBXs and information systems.
Both VoWiFi and IP-DECT platforms are certified in Avaya’s DevConnect program for SIP integration to Aura Communication Manager/Session Manager, IP Office and CS1000. Ascom’s expertise in healthcare is extended by its Telligence Nurse Call system and Unite Messaging Suite. Unite is middleware that integrates Ascom’s wireless handsets to clinical information systems, delivering key patient data directly to assigned caregivers via text alerts.
AudioCodes designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks.
Arrow SI leads the way as an Avaya Connect Platinum Partner and Avaya Platinum DevConnect Partner. We have also achieved the elite status of Services and Data Expert. Arrow S3 offers a complete portfolio of Unified Communications and Collaboration, Mobility, SIP and IP Communications, Contact Center, and Networking solutions
At Avaya, we're focused on this vision like no other company. It's why our core technologies and key services are built around pulling teams together. It's why we provide more context and more tools for sharing more ideas regardless of your device, location or form of communication. Whether you're connecting by text, voice or video, Avaya provides collaboration solutions that bring talented individuals together to form exceptional teams that collaborate faster, make smarter decisions and drive better business results. It's all about uniting your collective strengths and delivering your collaborative best. At Avaya, we call it The Power of We.
CX-E is the industry’s most interoperable, private cloud UC platform on the market. The extensive interoperability of the CX-E platform was developed specifi cally to support enterprises seeking to deploy UC in a rapidly evolving IT landscape - telephony, email and/or corporate databases – on-premise, in a private or the public cloud and/or a hybrid confi guration. By deploying AVST’s CX-E UC platform as part of an overall UC solution portfolio, an enterprise can avoid single vendor lock-in, achieve their high availability objectives and centralize their UC infrastructure into a data center/private cloud confi guration. CX-E delivers best of breed UC mobile, voice and business process applications including: AVST’s mobile client for iPhone® and Android™; speech-enabled automated attendant and personal assistant; unifi ed messaging; single number reach with intelligent call routing; mobile number protection; voicemail; fax; notifi cation; and other business process integration capabilities.
Calabrio develops Calabrio ONE®, a comprehensive and powerful suite of contact center workforce optimization and analytics software including call recording, quality management, workforce management, and analytics. Calabrio ONE is intuitive and flexible – providing innovative products with an easily personalized architecture that allows contact centers the freedom to tightly integrate applications and scale these solutions to fit their needs. Calabrio strives to put the power of harnessed data to work, kicking complexity to the curb while bringing the most important data quickly to the helm where it becomes simply actionable.
Calero Software LLC (formerly Veramark Technologies) offers software and services for wireless and wireline call accounting for Avaya, Cisco, Microsoft Lync and other unified communications platforms.
In addition to call accounting, Calero offers a suite of global solutions for fixed and mobile Communications Expense Management, Managed Mobility Services, Enterprise Mobility Management, and IT Services Management. Calero has thousands of customers in the United States and more than 40 countries worldwide, including Fortune 1000 corporations, universities and government agencies.
Capstone is an international systems integrator, and has been working with the Arrow S3 team since 2011. To date, Capstone has helped Arrow S3 deliver projects and support on Avaya technology in almost 20 countries across Europe, Middle East and Asia. We now count Sidley Austin Brown & Wood, Dentsply, Disney, Janus & Ancestry.com as our joint clients.
Catalyst Telecom is a value-added distributor of voice, video, mobility, network security and data equipment for the reseller community. The company wraps its value-added service offering around its best-in-class product set, ensuring resellers are getting the education, training, design and technical support and financial services assistance they need to be successful growing their business or adding new technologies. Catalyst Telecom is a sales unit of international specialty technology distributor, ScanSource, Inc.
ComNet Communications operates as a large national structured cabling installation company. We have supported AS3 nationally with voice and data cabling, paging systems, wireless LAN implementations, Distributed Antenna Systems (DAS), Real-Time Location Services (Asset Tracking), site assessments, telephone placement and mainframe work, equipment rack and stack, resident technician staffing and other various smart hands applications.
Conveyant Systems, Inc . develops and markets the TeleDirectory family of PC Consoles and Sentry E911 Emergency Location Management Solutions. Our modular approach to application design provides cost effective call processing and emergency notification solutions for all vertical markets.
dvsAnalytics is a leading provider of enterprise workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s EncoreTM Suite includes comprehensive applications for call and screen recording, 360° quality management, desktop & speech analytics and workforce management.
Encore’s deep, certified integrations with the industry-leading communication platforms, such as Avaya, Cisco, Mitel, NEC, ShoreTel and Unify, deliver added features and functionality to guarantee recordings and improve reporting. Innovative and intuitive, Encore features automated coaching, web-based customer surveys, dynamic playlists, compliance tools, mobile access and on-the-fly optimization of contact center agent schedules.
For over 30 years, dvsAnalytics has been successfully delivering these solutions to clients in healthcare, government, hospitality, financial services and contact centers across all industries. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience.
Enghouse Interactive delivers technology to help your customers maximize every interaction. Our unified communications and contact center solutions include: multi-channel contact center, operator consoles, call recording and quality management, CTI integration, self-service, and more.
Our product portfolio includes well-regarded brands like Arc Solutions, CosmoCom, Datapulse, Safeharbor Knowledge Solutions, Syntellect, Telrex, and Zeacom.
Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 210,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands.
GENBAND is a global leader of IP infrastructure solutions, enabling service providers, cable operators and enterprises around the world to evolve communications networks through IP innovation. This position of IP leadership was earned through aggressive organic growth, unique partnering strategies, bold acquisitions, and the creation of a comprehensive portfolio of IP switching, networking and application products and solutions. GENBAND offers market-leading Switching, Applications, Networking and Service solutions, with products deployed in over 600 customer networks spanning more than 80 countries. GENBAND is headquartered in Frisco, Texas, and has vast resources in R&D, sales and support in more than 50 countries.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers in markets such as government, healthcare, finance, utilities and service industries. As a long-standing Avaya DevConnect partner and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms; making it a reliable partner capable of delivering results that promote the success and profitability of its customers.
Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. Jabra consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
M&C Associates is a premier provider of IVR, Speech and CTI solutions to enterprises and government agencies across the United States and Canada. M&C is a certified Avaya Business Partner and provides a full suite of services for the Avaya Aura Contact Center, Avaya Experience Portal and Nortel MPS & legacy VPS IVR platforms. Our services include consultation and needs assessment, system design and installation, upgrades, custom application development, integration services, audio services, system and application support, and knowledge transfer- training for Agents/Supervisors, system admin and programmers.
Microsoft is the worldwide leader in products and services that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports software, electronics, computers and a multitude of additional services.
Microsoft’s motivation is derived from and inspired by the way their customers use their products to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
Mitel is a global provider of business communications and collaboration software, solutions and services that enable our customers to communicate and collaborate, and to conduct business anywhere, over any medium with the device of their choice. Mitel provides virtualized unified communications and collaboration (UCC) solutions for the data center and the desktop that drive cost savings, simplify IT management, and enhance security and business continuity. Founded on a tightly integrated partnership with virtualization leader VMware®, Mitel Virtual Solutions deliver best-in-class, mission-critical virtualized voice applications. Based on Mitel’s Freedom Architecture, Mitel Virtual Solutions provide businesses with the freedom to communicate on their terms, tailoring business communications to their unique needs — not the other way around.
Mutare creates customized software that makes communication easy, secure and efficient, with solutions for speech to text transcription, smart notification, smart chat, contact centers and more.
NEC Corporation of America is headquartered in Irving, Texas. NEC Corporation of America is a leading provider of innovative IT, network, communications and biometrics products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical and virtualized network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries.
At Nuance, we believe in the power of intelligent systems, and quite specifically what the power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.
We make technology fluent in all things human.
What we make frees people from having to constantly learn the lingo of technology, and instead just let them communicate in the language of people. No more memorizing commands, sifting through endless menus of mediocre applications, or investing more time, money and energy into trying to make the systems actually do what you need instead of what they want.
Technology should work in service of people, and adapt to the way people communicate instead of forcing people to adapt to the machines. We are pioneers in making technology fluent in all things human: from understanding spoken words and extracting their meaning to adaptively and seamlessly interpreting the swipe of a fingertip. Every interaction can finally be understood to deliver exactly what a person needs. And we continuously evolve the ability to perceive the nuance of words, actions and meaning — to fit seamlessly into your life, your business and your world.
Otisco Valley Tel-Com is a wholesale only distributor that buys and sells current and legacy Avaya hardware, refurbished and unused.
Sell us your trade-in hardware. Send us a list of your inventory today and one of our purchasing agents will be in touch with you. Otisco Valley Tel-Com can also repair and refurbish your out of service equipment. Our support staff is highly qualified to meet your needs.
Otisco Valley Tel-Com offers short or long term phone systems for your small business or large enterprise as well as equipment leasing options at affordable rates.
AMETEK Powervar is the first choice in power protection in the telecom industry. All of AMETEK Powervar solutions incorporate a surge diverter, noise filter, and a low impedance isolation transformer. Together these components prevent power disturbances from destroying, degrading or disrupting the telecommunication systems operation.
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, call center reporting, hospitality management, real-time dashboard, CRM integration, and mobile tracking. RSI will be showcasing their latest releases of Call Accounting for SME, Hospitality, Health Care, Enterprise and the Cloud, tools On-site Notification, MerAssistant Switch Administration and Programming, Visual Rapport CRM integration and our exciting new Shadow RTD Real-Time Dashboard for monitoring call centre metrics.
ScanSource Catalyst is a two-tier, value-added technology distributor that sells and supports voice, video and data solutions, including wireless networking and storage. Do you want to partner with a distributor who can help you take your business to the next level? Well, you’re in the right place! We are dedicated to filling a need in the channel by providing best-of-breed products. Selling data? ScanSource Catalyst has you covered with VoIP gateways and managed wireless LAN services. And, video resellers won’t want to miss our lineup of power protectors, speakers, and video conferencing solutions.
We focus our linecard to bring you the best products in the industry, so whether you’re looking for enterprise session border controllers, gateways and switches, or call accounting software, make Catalyst your one-stop shop for your unified communications business. Our partnership with industry-leading manufacturers like Avaya, Cisco, Motorola Solutions, and Polycom, combined with our innovative programs, can help you strengthen your position in the market and give you an extra edge on your competition.
ScanSource Catalyst provides a broad range of money-saving services to help business partners achieve growth in a variety of vertical markets including healthcare and the public sector. Our mission is to help resellers like you excel at what you do best by providing the best products, proprietary tools and support in the industry.
Servion Global Solutions is the World’s Largest Contact Center Specific Systems integrator, providing end to end business solutions and Contact Center Applications and Consulting, including IVR and CTI. Servion has expertise across multiple platforms and solutions including all Avaya Contact Center Solutions. Servion is the only Avaya software developers to be accredited with CMMi level 3 for their rigorous quality control procedures. Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability.
ShoreGroup is the globally recognized managed services company helping partners and customers achieve strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup’s expert knowledge and comprehensive patented management technology ensuring the success of their vital unified communications, collaboration, contact center, virtualized data center and network assets. Through our service solutions, customers realize business objectives for reduced operational costs, service assurance, improved availability and performance, and increased customer satisfaction. Our services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.
Founded in 2001, Sonexis connects businesses with their customers, partners and employees through a powerful audio, web and HD video conferencing platform that’s easy-to-use, secure and cost-effective. Sonexis conferencing solutions are designed for on-premises or cloud based deployments and is engineered to provide the most flexible and dynamic conferencing experience for the enterprise. Our flagship product, ConferenceManager™2, enables businesses to leverage high quality conferencing without the costly pay-as-you go fees of subscription-based programs. ConferenceManager2 can be installed at a customer site in under an hour and scales easily from 12 into the 1,000s of ports of audio and web with HD video. Sonexis has become experts at integrating with a customer’s unique business processes for maximum functionality and return on investment.
With over 90% of our systems still in operation, Sonexis believes once you have purchased our application, you should own it perpetually. Our practice is to never terminate products and therefore our customers enjoy a very long lifecycle and very high return on investment. Sonexis is the preferred replacement option for any end of life product from other conferencing vendors. This allows the client to maintain the security, cost benefits and peace of mind of an on-premises or dedicated cloud solution. Sonexis is committed to providing lifetime product support and will not discontinue products you choose today.
Sonus is a leader in IP communications with proven expertise in delivering secure, reliable and scalable solutions for some of the world’s most complex networks. Sonus provides session border controllers, session management, policy/routing servers, subscriber feature servers and media and signaling gateways to enterprises and services providers in 50 countries.
SoTel Systems has served Arrow S3 as a vendor for over 20 of our 32 years in business. We offer secondary market telecom and data hardware in addition to our authorized distribution of Siemens, Sangoma, Jabra, Polycom, Snom, Aastra, and more. Our services division provides our own SIP trunking service for both legacy and IP based telephony systems as well as maintenance and installation of equipment nationwide.
At Spectralink, empowering mobile workers is our mission—with communications solutions that enable people to do their jobs better, to do them right.
As the creator and expert of in-building wireless communications, Spectralink devices are built for the modern enterprise. And as enterprise phones and applications evolve, their solutions must be smart enough to adapt. At Spectralink we introduce a better way to work. We call it WorkSmart.
T-Metrics is known for delivering the fi nest innovative PC-based Operator Consoles and Call Center ACD products and for providing the best customer service in the industry. Its digital, IP, and SIP interfaces are designed for single and multiple site applications. T-Metrics offers a unique Investment Protection program. Today you can install a T-Metrics ACD on your current Nortel system with remote agents off a Cisco, NEC or Avaya switch and in the future, should you migrate to another switch, your ACD will move with you for a minimal charge. The Investment Protection is only a small part of the benefits organizations receive; we delight supervisors, streamline agent call processing and please your financial people. The unique part of the T-Metrics TM-2000 ACD is that we use the existing switch’s current software release, phones (analog, digital or IP) and wiring.
TASKE call center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on all inbound, outbound and extension-to-extension call activity as well as a call search tool with cradle-to-grave views of every call in your system.
For over 20 years call centers have used to TASKE to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration. Isn’t it time to take your call center to TASKE?
What boosts the bottom line for any contact center? You want the best every agent can deliver while optimizing contact center management for a better understanding of the customer. Only Uptivity gives you the tools you need to continuously improve your contact center.
Unify formerly known as Siemens Enterprise Communications is one of the world’s largest communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations.
The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.
Verigent is a premier provider of Telecom and IT Staffing Services across the nation. We have been in business since 2003, and have been honored by Inc. Magazine as One of the Fastest Growing Privately Held Companies in America. In addition, we have been consistently recognized as one of Charlotte’s Best Places to work. Currently, we support client projects in over 35 different states nationwide. We manage the technical staffing needs for many of America’s leading companies and offer them, and our employees, an unmatched level of service and experience in the staffing industry. We pride ourselves in finding the right matches, making sure the employee is happy in their new position with our client.
Virsae delivers pro-active, efficient and transparent management and monitoring of multi-vendor communications environments. Virsae is the perfect tool for enterprises challenged with managing complex Unified Communications and Contact Centers.
West connects people and ideas and improves the way people work and live.
Enterprise technology, by definition, faces the constant challenges of complexity and obsolescence. West is dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact.